Tuesday, December 14, 2010
Dear Chase (insert your own bank's name here if you want to vent along),
Thanks so much for your pre-Christmas Gift. So you greed heads are now imposing service fees that penalize people who get paid in smaller increments that you would like?
Were I paid bi-weekly I'd easily meet your new minimum direct deposit, but because I'm paid on a weekly basis that doesn't quite reach it, I'll be penalized with a new $10 "service fee"? Because my salary doesn't arrive in big enough chunks for you?
Yeah, that's a good way to reward loyal customers who've used your direct deposit for years.
And what "services" will I get in return? The same old computerized phone system that turns a two-minute question into a 30-minute, option-choosing ordeal that ends with someone who can barely read off a computer prompter? Semi-competent, gum-snapping teenage tellers? Inconvenient bank hours? An ATM in an unlit, syringe-laden parking lot? An online "Secure Message Center" that deletes messages without sending them, thus requiring customers to seek alternate means of communication?
Please reconsider this policy. In times like these, working people need understanding from the banks -- not more unconscionable gouging. Remember who it was that bailed you guys out...
BTW, Canada has tons of banking regulations. But their banking system is also rated as about the safest and most secure on the planet. Unlike you blood-suckers here who are at, what, 17th? 18th? 19th?